1and1
10 out of 36 people found this review helpful
Summary: Hosting ReviewsPosted: November 23rd, 2010 (Last Edited: November 23rd, 2010)
"One of the great things about Unlimitedgb.com is they always give prompt replies to any queries which is not supported by anyother hosting companies.
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52 out of 114 people found this review helpful
Summary: Stay away from 1and1Posted: June 11th, 2008 (Last Edited: June 11th, 2008)
They were good at one time but in recent months we have had nothing but troubles. We have several managed dedicated servers and they have been offline for entire days three times costing us troubles with clients and several clients lost entire days of business.
Today, again, we were told early in the day the main server was down and would be swapped out in two hours. All day we heard the same story even from a supervisor named Ryan. Tonight once again we called as over 128 domains are still offline. Another call just now and we were told the ticket was never started. Since early today, for now around 10 hours all our clients sites have been offline and are still offline.
Three times now in past two months. 1and1 in our opinion os not an option anymore. It has cost us stress, angry clients and one threat of having to pay a clients losses for the day.
We can not get a straight answer, been told all day the same story, so in fact, 1and1 is not an good host anymore. We have been withthem for 4 years. We are going to transfer out at great expenese. Our opinion, stay away from 1and1. They have issues with mail also.
Today, again, we were told early in the day the main server was down and would be swapped out in two hours. All day we heard the same story even from a supervisor named Ryan. Tonight once again we called as over 128 domains are still offline. Another call just now and we were told the ticket was never started. Since early today, for now around 10 hours all our clients sites have been offline and are still offline.
Three times now in past two months. 1and1 in our opinion os not an option anymore. It has cost us stress, angry clients and one threat of having to pay a clients losses for the day.
We can not get a straight answer, been told all day the same story, so in fact, 1and1 is not an good host anymore. We have been withthem for 4 years. We are going to transfer out at great expenese. Our opinion, stay away from 1and1. They have issues with mail also.
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54 out of 125 people found this review helpful
Summary: terrible service with 1 & 1 internet (one and one internet)Posted: May 21st, 2008 (Last Edited: May 21st, 2008)
We initiated a DNS redirect of our domain from 1 & 1 internet ltd to a new DNS host. Meanwhile I also initiated a domain transfer request from 1 & 1 internet to the new registrar.
This resulted in a domain registration error and consequently we have lost all our email and website access. This has persisted for 5 days despite our best efforts to re-initiate service.
The support staff are un-cooperative and un-helpful in dealing with this domain registration error which should be an easy fix.
We sent 3 emails per day to the support and transfers desk (support at 1and1.co.uk and transfers at 1and1.co.uk) and the response is woeful at best (an automated response informs you that they will respond in 24 hours, but I have heard very little). In 5 days I have received 1 email in return.
I contacted the support telephone number twice per day for the last 4 days. The call routes to the Philippines where the call centre staff are unable to perform any functions other than to record the details of the conversation on an email which is then sent to the technical team (in New York). In addition, the call quality is extremely poor (phasing in and out).
In summary we have found 1 & 1 internet to be extremely unhelpful and at best obstructive in our case. This has severely impacted our business.
I urge anyone thinking of doing business with 1 and 1 internet to be extremely aware of their terrible customer service and woeful technical support.
This resulted in a domain registration error and consequently we have lost all our email and website access. This has persisted for 5 days despite our best efforts to re-initiate service.
The support staff are un-cooperative and un-helpful in dealing with this domain registration error which should be an easy fix.
We sent 3 emails per day to the support and transfers desk (support at 1and1.co.uk and transfers at 1and1.co.uk) and the response is woeful at best (an automated response informs you that they will respond in 24 hours, but I have heard very little). In 5 days I have received 1 email in return.
I contacted the support telephone number twice per day for the last 4 days. The call routes to the Philippines where the call centre staff are unable to perform any functions other than to record the details of the conversation on an email which is then sent to the technical team (in New York). In addition, the call quality is extremely poor (phasing in and out).
In summary we have found 1 & 1 internet to be extremely unhelpful and at best obstructive in our case. This has severely impacted our business.
I urge anyone thinking of doing business with 1 and 1 internet to be extremely aware of their terrible customer service and woeful technical support.
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36 out of 89 people found this review helpful
Summary: Not bad, not goodPosted: April 10th, 2008 (Last Edited: April 10th, 2008)
I use to be with 1&1 before moving to 123-Reg, their support was as poor as the other reviewer has said but slightly more responsive when given enough time. The control panel is pretty useful and services are good but my website was extremely slow for the £8 odd I paid them in monthly fees. SQL databases are very weak, they could barely handle the needs of a small forum.. yukk. Everything else is ok.
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