UK2

Poor support is so frustrating. In my experience you'll wait at least a day to get any critical issue resolved, or worse still, you'll get asked a question instead of a fix. It's the most frustrating experience. The first line support guys do their best, are polite etc etc, but you don't need that, you just need resolution.

I've found alot of their bolt on services/group companies also poor, especially their affiliate system Aff.Biz.

Also, whilst they appear cheap to begin with, prices will increase year on year, especially for reseller accounts.

Personally, I am looking to move away, but as yet, I do not know who to go with. Getting the balance right with cost/support is critical for me, and it seems you get what you pay for with UK2. Cheap, and packed with features, but poor support, and frustratingly difficult processes for moving away.

Good luck if you choose to use UK2.

We have several domains and website with UK2. The website hosting side seems to work very well and the sites are fast, but UK2 is let down by their Network Admins. A couple of times in the past couple of months they have applied bulk updates to the DNS records that have overwritten existing records and have broken our email redirection. We also had one of our sites moved to another server and the DNS update took around 10 days to go through despite several emails and eventually a phone call to their 2nd line support team.

Support emails may or may not get answered in my experience. Getting through to the support phone line requires extreme patience!

I guess if you have basic requirements then they are OK, but anything slightly different (even though they give you the tools to do this) can be flakey.

You get what you pay for!