GNHosting

I agree fully with the previous reviewer - I was also with them for about 8 years. I have spent weeks trying to get problems fixed, receiving no response whatsoever. I lost biz emails and my website and when I decided enough was enough, they failed to cooperate in the domain transfer, forcing me to go to higher authority.

 When I happily and finally waved goodbye, I still had received no reply to my urgent tickets - nearly 10 weeks after the first one was lodged!

I used GNHosting (formally Goulnet) for 8 years. They were pretty good in the early years with cheap shared hosting packages and reasonable support. But toward the later couple of years, their support really suffered.

They stopped publishing a phone number for customer support on their site and did away with answering email support requests (due to spam). They introduced a ticket system which worked initially, but soon became very hit and miss whether your ticket ever got answered.

The servers often suffered from security issues and GNHosting failed to restore my site from back-ups 4 times. This meant I had to completely rebuild and set up my site from scratch.

Then, despite initial promises that new servers would make things more reliable, it proved to be just the opposite. My site became unavailable more than it was available. Eventually, enough was enough and I gave up giving them any more chances to get it right.